
Industry: Credit Cards
Jurisdiction: Americas and Europe
Stage: Mature
Activity: Transform
Services Provided: Risk management framework, technology implementation, Process improvements, Training
Summary: A global credit card company faced significant regulatory scrutiny in the US, leading to substantial fines due to inconsistent and informal risk management practices. The company's manual controls, lack of formal documentation, and insufficient testing resulted in a major breach affecting a large customer base. To rectify these issues, the company initiated a comprehensive overhaul of its risk management framework, spanning operations in the US, Canada, and the UK. We helped transform enterprise-wide risk management practices across a global company, ensuring regulatory compliance and reducing the risk of future breaches.
Key Outcomes:
Led program delivery for Canadian and UK operations, ensuring alignment with local regulations.
Collaborated with the global program team to integrate the new risk management framework across the company.
Worked closely with executive teams in Canada and the UK to secure resources and prioritise program delivery.
Conducted a comprehensive review of existing controls, migrating them to a new system of record.
Validated the new system's functionality through extensive testing.
Designed automated reporting dashboards for real-time control environment monitoring by leadership.
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